Support Engineer

What You'll Do

• Troubleshoot and resolve complex customer issues involving SQL queries, data pipelines, API integrations, and Allium integrations such as Kafka.
• Assist customers in diagnosing problems across data sources like Snowflake, BigQuery, Postgres, and optimize performance.
• Collaborate with engineering to investigate bugs, identify patterns, and help ship fixes.
• Develop internal tools and scripts to automate troubleshooting and improve response times.
• Write clear documentation and knowledge base articles for customers and internal teams.
• Partner with GTM and product teams to translate customer pain points into actionable insights.
• Participate in daily syncs to discuss ongoing issues, progress, and improvements.

What You’ll Bring

• Fluency in SQL with the ability to write, optimize, and debug complex queries.
• Experience providing technical support for a SaaS or data-focused product.
• Familiarity with APIs, data connectors, and ETL tools.
• Comfort with scripting or automation in Python, Bash, or similar languages.
• Strong understanding of Linux environments and command-line debugging.
• Excellent communication and documentation skills with the ability to explain complex concepts simply.
• A proactive, empathetic approach to customer relationships.
• Ability to operate independently and take full ownership of issues from report to resolution.

Bonus Points

• Experience with data warehouses such as Snowflake, BigQuery, or Redshift, or familiarity with BI tools.
• Exposure to infrastructure-as-code tools like Terraform or Ansible.
• Experience debugging API or integration issues across cloud environments.
• Familiarity with data modeling or transformation frameworks such as dbt or Airbyte.
• Experience with message queues and event buses like Google Pub/Sub or Kafka.